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Privacy policy/Public Contract

1. Parties to a Contract

“AV” Ltd. which is the operator of “www.visitmyarmenia.com” internet web page and “MY TOURS” mobile application, from now on “Operator”.
A legal or natural person who purchases an offered service on “visitmyarmenia.com” web page or “MY TOURS” mobile application, from now on “User”.

2. Main Concepts

System – Online platform which is available on the Operator’s official web page with the web address “www.visitmyarmenia.com” and on “MY TOURS” mobile application.
Organization – A legal or natural person offering services to the Users via the Operator.
Order – Properly filled and paid form for any service offered by the System.
Bank Card – A tool which lets the users to make financial contracts via the issuing bank according to Armenian laws and the agreement signed with the issuing bank.
Electronic Wallet - Electronic payment system which can be used in the payment for the order
QR code - A combination of non-repetitive digits which the User receives electronically immediately after making a payment to present it to the Organization
Payment- A transfer of financial means corresponding to the value of the order from the User’s account to the Operator’s account.
Payment System- A group of financial organizations (systems) which cooperate with each other on contractual basis, as well as include software, technical means which provide necessary informational and technological interactions during intercalculations between the Operator and the User.
Payment Approval - Approval of the transfer of the appropriate financial means via the System from the User’s bank card or electronic wallet to the Operator’s bank account.
Payback - Returning of money to the User according to the points of the public contract.
Rules of Payment Systems- A co-group of documents which regulates the activity of payment systems via payment cards.

3. Subject to Contract

The Operator provides System for setting and purchasing services and the User purchases and uses those services according to public contract conditions.
The contract is a document with a legal power which is signed between the Operator and the User and it regulates terms of use of the System according to Article 442 of RA Civil Code.
The contract is a public contract stipulated by Article 442 of RA Civil Code.

4. Contract Agreement Conditions and Expiry Dates

The contract is considered signed when the User agrees to the conditions of the contract before making a payment in the System by marking “I have read and agree to the public contract conditions” checkbox.
The contract comes into force from the moment of signing and is termless.

5. User Rights and Responsibilities

The User has the right to use all the legal powers which are stipulated by RA Civil Code.
The User is obliged to keep the QR code sent by the System after ordering a service and present it to the Organization before using the service.
The User has the right to cancel the order within the given deadlines via the special cancelling button in the System.

6. Operator Rights and Responsibilities

The Operator has the right to use all the legal powers which are stipulated by RA Civil Code.
The Operator has the right to make changes in the contract. The Operator can upload the changed version into the System without informing the Users. The User agrees to the contract which was uploaded on the System at the moment of purchasing the service.
The Operator has the right not to pay back if the service has not been provided because of the User.
The Operator is not responsible for the problems created by the Organization or the User or for the quality of the provided service which can impact the User’s or the Organization’s workers’ health or have other consequences.
The Operator is not a responsible party during the quarrels between the User and the Organization.
The Operator is obliged to follow up the process of the User’s service which has been appropriately formulated and paid for.
The Operator is obliged to pay back the money to the User according to the conditions of this contract if the service has not been provided because of the Organization or has been cancelled by the User via the system and within the given deadlines.

7. Order Cancellation and Payback

Payment cancellation

The User can cancel the order within the given time by the program via pressing the right button in the special section of the program. Immediately after completing the action a letter about receiving the request will be sent to the email address which the User has registered in the System immediately after which the process of the payback of money will begin. In case of not received the letter within an hour after cancelling the order the User must contact the Operator’s office with the phone number mentioned in the System to find out the reason.
The Operator can cancel the order if the System does not confirm receiving the money or program problems have emerged during the making of the Order. The User gets informed about it immediately via the window in the System or by visiting the special section “Order History” in the System.

7.3 Payback

The value of the service is mentioned in advance during purchasing the service and it is immutable in the future.
The Operator pays the money back to the User only online via bank transfer. The payback of the money is implemented within 30 days maximally after receiving the request about the cancellation of the order.
If the ordered service has not been provided to the User because of the Organization, the Operator is obliged to pay the entire money back to the User (except the percentage fee held during the bank transfer).
If the ordered service has been cancelled by the User, the Operator is obliged to pay 90% of the value of the ordered service to the User.
During an online purchase in case of problems emerged because of the Operator (also the service system) the entire money is paid back to the User. In this case the Operator is obliged to inform the User via an electronic letter about the cancellation and make the payback of the money within 30 working days.
The Operator is not responsible for the expenses made during bank transfers.
The process of the reimbursement is organized according to RA legislation.

8. Privacy Policy

Privacy policy of the Users’ data is very important to us. We implement technical actions for protecting the Users’ data from unauthorized access or nullification․ The data protection is implemented by RA Law on Protection of Personal Data (Law on Privacy). The purpose of collecting personal data is the automatic analysis in the frame of marketing research.
The Operator does not check the personal data provided by the User considering them accurate. In case of providing non accurate and wrong information the User takes all the responsibility and its consequences.
According to “AV” Ltd. charter the Operator is obliged to protect the confidentiality of the Users’ personal data and does not have the right to provide the information to a third party with the exception of a request by the court, law enforcement authorities and other cases legitimate by the law.

9. Final Provisions

RA legislation is applied to the contract, to the relations applied in it and to the quarrels emerged from it.
In case of created problems the Operator and the User will try to solve them through negotiations, otherwise they will be solved according to RA legislation exclusively by RA competent courts.
The invalidation of any points of the contract by the court does not result to invalidation of other points in the contract.